We all can agree that we’ve all had some really bad experiences with cab aggregators, but did you ever imagine the president of Uber would be the one driving you to your destination? In a sweet gesture by the Uber India and South Asia President, Prabhjeet Singh, passengers in Delhi and Gurgaon were in for a surprise when they found him in the driver’s seat. 

A LinkedIn user, Ananya Dwivedi, wrote about her experience and said, “One of the best advices I’ve ever read on the internet is what Sahil Bloom says ‘increase your luck surface area’. Luck doesn’t strike you while sitting at home, alone. Step out, meet people, expose yourself to information – it all adds up and increases the chances to be at a place where luck strikes! 

I literally stepped out after a long time to work from office and guess who was driving the car, Prabhjeet Singh, Uber India CEO. It was a part of his primary research. (I initially felt something is fishy and had to Google his name and match the face to finally believe him) The serendipity is real! Also, it takes real humility as well as grit to get to the roots of the problems like this. Full respect!”

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Another user, Sourabh Kumar Verma, said, “Imagine taking a cab and finding the CEO of that taxi company behind the wheel. Wouldn’t that add to your travel experience and make you feel more welcomed, valued and safe?”

“This is what Mr. Prabhjeet Singh, Uber CEO is doing to understand customers better and get to know them in person, picking up passengers in his Uber cab. Kudos !”

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Madhuvanthi narrated how she got the “I’m on my way” ping from the driver. She found it strange that the driver did not ask for her drop location. When the car arrived, she found Singh rolling down the windows and asking her if she is ready for her ride “Prabhjeet Singh/Uber, you made by day 🙂 This is superb initiative,” she wrote on LinkedIn.

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The activity was stemmed out by Singh as a smart move to understand his customers better. He was appointed as Uber’s president of India and South Asia in 2020. 

(Featured Image Credits: Instagram @LinkedIn)